Administrator - Mental Health & Addiction service
The Role
We’re seeking a dedicated and skilled Administrator to join our community mental health and addictions service. THe service is made up of our Oranga Hinengaro, Te Poutama Tautoko, and Mahea teams. This role goes beyond the typical reception duties; we're looking for someone who can manage complex administrative tasks with a high degree of professionalism, while also providing a warm and welcoming presence at our front desk.
Skills Required
As our Administrator, you'll play a crucial role in supporting our kaupapa and contributing to the wellbeing of our whānau. Your responsibilities will include:
- Providing a friendly, welcoming, and professional reception for all staff and visitors.
- Ensuring that whaiora/client inquiries are appropriately triaged, directed, and satisfactorily concluded.
- Handling internal and external phone calls and face-to-face inquiries with efficiency and care.
- Creating and managing patient profiles and client records within our system.
- Assisting with dictation and the preparation of doctors' letters.
- Coordinating bookings, outpatient appointments, and other high-level administrative tasks.
What We’re Looking For
To excel in this role, you will have:
- 3+ years’ experience in a similar health/social services administrative position
- High-level proficiency in all Microsoft Office programs.
- Excellent communication skills – written, verbal, and visual.
- Strong time-management abilities and a great work ethic.
- Experience working effectively with Māori whānau.
- The ability to maintain confidentiality and handle sensitive information with discretion
Benefits
We offer a warm whānau focused work environment with a wide variety of benefits. Here are just a few:
- Kaupapa Māori organisation
- Connecting with staff each morning at karakia
- Kapa Haka practices
- Noho Marae
- Life insurance
- Health insurance
- 5 weeks annual leave
- Birthday leave
- Workplace wellness programme
If you have the qualifications and/or skills and experience and personal qualities we are looking for, then please nau mai, piki mai, kake mai - APPLY TODAY
Applications Close: Monday 12th May 2025